IP Camera T1
Indoor AI camera
Getting started & the app
Isn't this something you watch on TV? How do I start?
Do I really need a smartphone?
How do I check if the SmartThings app is installed?
How do I install the app?
Will it work on my phone?
Where do I find my Android or iOS version?
Do I really need a Samsung account?
Setting up your camera
I've plugged the camera in. How long do I wait?
What are the steps to register the camera?
A screen is asking me to enter a number code
It says 'Press the camera button' during registration
How do I know when registration is finished?
Wi-Fi & connection
What kind of Wi-Fi can I use?
My Wi-Fi has no password and it won't connect
I don't see our home network in the Wi-Fi list
The password is right, but it still won't connect
I changed my router / I changed my Wi-Fi password
Lights (LED) & power
What do the light colors mean?
No light comes on at all
The light stays on, purple or white
The light is blue, but there's no video in the app
Can I turn off the light on the front of the camera?
Detection & notifications
Something moved but I didn't get a notification
Detection isn't working — what should I check first?
Person detection is on, but nothing gets detected
If All motion is off, does Person detection still work?
It doesn't seem to pick up my baby crying
I'm not getting notifications on my phone
What are the default detection settings?
Watching on TV & sharing with family
Can I watch it on my TV?
My camera doesn't show up in the TV list
Nothing pops up on the TV when the camera detects something
Where do I turn on TV notifications?
I'd like my family to be able to watch too
Recording & storage
Where are the videos saved?
How long is each saved video?
Only two or three clips get saved each minute
Where do I put a memory card or USB?
I want to save a clip to my phone
Sound & talking
I can't hear any sound
I turned the volume up in the app, but nothing changed
My voice echoes / I hear a high-pitched squeal
Can I talk and listen at the same time, like on a phone call?
Only my saved videos have no sound
Picture & camera movement
My video is upside down / left and right are flipped
I can't see anything at night / the picture washes out white
A box appears on screen, or the picture freezes for a moment
Is there a setting to improve the picture quality?
The camera turns to a corner by itself and the picture goes black
The camera doesn't turn when I swipe on the screen
Can I save the directions I look at most often?
I turned detection off, but the camera keeps following movement
Reset & updates
What's the difference between a restart and a factory reset?
I want to do a factory reset
Can I unplug it while it's updating?
How long does an update take?
