ThingsOne | Notices

Getting started & the app Isn't this something you watch on TV? How do I start? Do I really need a smartphone? How do I check if the SmartThings app is installed? How do I install the app? Will it work on my phone? Where do I find my Android or iOS version? Do I really need a Samsung account?

Setting up your camera I've plugged the camera in. How long do I wait? What are the steps to register the camera? A screen is asking me to enter a number code It says 'Press the camera button' during registration How do I know when registration is finished?

Wi-Fi & connection What kind of Wi-Fi can I use? My Wi-Fi has no password and it won't connect I don't see our home network in the Wi-Fi list The password is right, but it still won't connect I changed my router / I changed my Wi-Fi password

Lights (LED) & power What do the light colors mean? No light comes on at all The light stays on, purple or white The light is blue, but there's no video in the app Can I turn off the light on the front of the camera?

Detection & notifications Something moved but I didn't get a notification Detection isn't working — what should I check first? Person detection is on, but nothing gets detected If All motion is off, does Person detection still work? It doesn't seem to pick up my baby crying I'm not getting notifications on my phone What are the default detection settings?

Watching on TV & sharing with family Can I watch it on my TV? My camera doesn't show up in the TV list Nothing pops up on the TV when the camera detects something Where do I turn on TV notifications? I'd like my family to be able to watch too

Recording & storage Where are the videos saved? How long is each saved video? Only two or three clips get saved each minute Where do I put a memory card or USB? I want to save a clip to my phone

Sound & talking I can't hear any sound I turned the volume up in the app, but nothing changed My voice echoes / I hear a high-pitched squeal Can I talk and listen at the same time, like on a phone call? Only my saved videos have no sound

Picture & camera movement My video is upside down / left and right are flipped I can't see anything at night / the picture washes out white A box appears on screen, or the picture freezes for a moment Is there a setting to improve the picture quality? The camera turns to a corner by itself and the picture goes black The camera doesn't turn when I swipe on the screen Can I save the directions I look at most often? I turned detection off, but the camera keeps following movement

Reset & updates What's the difference between a restart and a factory reset? I want to do a factory reset Can I unplug it while it's updating? How long does an update take?