After-Sales Service

Repair requests and warranty support.

Where you purchased Please request service through the online store where you purchased the product.

After-sales process

01Check the symptom
First check the FAQ and product manual for a fix to the same symptom.
02Submit a request
Tell us the product name and the symptom through whichever channel suits you — the online store where you purchased it, email, or a direct inquiry.
03Consultation & guidance
After review, we'll guide you through inspection, repair, and the full after-sales process.
04Completion
We'll report the outcome and prioritize support if the same issue recurs.

Warranty period — One year from the date of purchase. Please have your purchase details (order number, receipt) ready.
Not covered by warranty — Damage from user error, unauthorized disassembly or modification, or water ingress beyond the rated protection may be excluded from warranty coverage.
Point-of-purchase support — Purchases made on the Naver Brand Store can also be submitted through the store's own inquiry channel.