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Brand
Brand Story Where the brand began and where it is headed About ThingsOne The smart-home brand connecting people and things Works with SmartThings ThingsOne inside the SmartThings ecosystem About SAMJIN C&I A manufacturer running design, production and QA in house
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Products
AIoT Home hubs, sensors, buttons and plugs for a fully automated smart home IP Camera Smart cameras that watch over your home anytime, anywhere AI Home From wall-pad to lighting and heating — one app runs your whole home Tracker Trackers that keep valuables, pets and industrial assets in view
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AI Solutions
Automation Guide How to build condition-based SmartThings automations AIoT Scenarios Automations designed around away, sleep and coming-home AIoT Solution One team, from device manufacturing to AI analysis AI Vision Learning YOLO-based learning that reads what happens on camera Baby & Pet Monitoring AI monitoring that watches over children and pets
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Support
FAQ Frequently asked questions Contact Send us a product, purchase or technical question After-sales Service request steps and contact details Notices Notices and news User Reviews Hands-on reviews from real users
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Family Site
SAMJIN↗ SAMJIN, an affiliated company SAMJIN C&I↗ SAMJIN C&I, the manufacturer Naver Brand Store↗ Buy direct from the official online store ThingsOne Instagram↗ Official channel for product news and use cases
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한국어 English
ThingsOne
한국어 English
Brand
Brand Story About ThingsOne Works with SmartThings About SAMJIN C&I
Products
AIoT IP Camera AI Home Tracker
AI Solutions
Automation Guide AIoT Scenarios AIoT Solution AI Vision Learning Baby & Pet Monitoring
Support
FAQ Contact After-sales Notices User Reviews
Family Site
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Buy on Naver

Terms of Service

SAMJIN C&I Co., Ltd. · Effective 2026-07-14

Contents
  1. Article 1 (Purpose)
  2. Article 2 (Effect and amendment)
  3. Article 3 (Services)
  4. Article 4 (User obligations)
  5. Article 5 (Intellectual property)
  6. Article 6 (Limitation of liability)
  7. Article 7 (Governing law and jurisdiction)

Article 1 (Purpose)

These terms set out the conditions and procedures for using the ThingsOne website ("Site") operated by SAMJIN C&I Co., Ltd. ("Company"), and the rights and obligations of the Company and users.

Article 2 (Effect and amendment)

These terms take effect upon being posted on the Site. The Company may amend them within the limits of applicable law and will announce the effective date and content in advance on the Site.

Article 3 (Services)

The Site provides product/brand/solution information, customer support (FAQ, 1:1 inquiry, after-sales guidance, downloads), and notices. Purchases and payments are made through external sales channels such as the Naver Brand Store, to which each channel's policies apply.

Article 4 (User obligations)

Users must comply with applicable laws and these terms, and must not infringe others' rights or interfere with the normal operation of the Site (e.g., unauthorized collection, unauthorized access, distribution of malware).

Article 5 (Intellectual property)

Intellectual property in the content posted on the Site (trademarks, logos, images, text, design, etc.) belongs to the Company or its rightful owners. It may not be reproduced, distributed, or used commercially without the Company's prior consent.

Article 6 (Limitation of liability)

The Company is not liable for damages arising from causes beyond its reasonable control, such as force majeure, user fault, or external channels. Information provided on the Site is for reference; the latest information on the sales channel prevails for product specifications and prices.

Article 7 (Governing law and jurisdiction)

These terms are interpreted under the laws of the Republic of Korea. Disputes relating to use of the Site follow the procedures and competent courts prescribed by applicable law. Contact: infocni@samjin.com

FAMILY SITE

The ThingsOne family

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ThingsOne ThingsOne

Trusted smart home that connects people and things
Officially certified SmartThings & Matter AIoT devices

Support

For product and after-sales inquiries, please reach us through the channels below.

FAQ 1:1 Inquiry After-Sales Service Notices

Tel+82-31-467-5800 Emailinfocni@samjin.com Fax+82-31-449-3557 CompanySAMJIN C&I Co., Ltd.

SAMJIN C&I Co., Ltd.

© 2026 SAMJIN C&I Co., Ltd. · ThingsOne. All rights reserved. Privacy Policy Terms of Service

This site includes AI-generated examples and staged photography, so it may differ from the actual product.
For detailed specifications, please refer to the product pages on Samsung.com and the ThingsOne store on Naver.

We refuse the unauthorized collection of email addresses posted on this website using email-gathering programs or other technical devices, and note that any violation is subject to criminal punishment under the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.

ThingsOne Chatbot Online
IP Camera T1 Indoor AI camera
Getting started & the app Isn't this something you watch on TV? How do I start? Do I really need a smartphone? How do I check if the SmartThings app is installed? How do I install the app? Will it work on my phone? Where do I find my Android or iOS version? Do I really need a Samsung account?
Setting up your camera I've plugged the camera in. How long do I wait? What are the steps to register the camera? A screen is asking me to enter a number code It says 'Press the camera button' during registration How do I know when registration is finished?
Wi-Fi & connection What kind of Wi-Fi can I use? My Wi-Fi has no password and it won't connect I don't see our home network in the Wi-Fi list The password is right, but it still won't connect I changed my router / I changed my Wi-Fi password
Lights (LED) & power What do the light colors mean? No light comes on at all The light stays on, purple or white The light is blue, but there's no video in the app Can I turn off the light on the front of the camera?
Detection & notifications Something moved but I didn't get a notification Detection isn't working — what should I check first? Person detection is on, but nothing gets detected If All motion is off, does Person detection still work? It doesn't seem to pick up my baby crying I'm not getting notifications on my phone What are the default detection settings?
Watching on TV & sharing with family Can I watch it on my TV? My camera doesn't show up in the TV list Nothing pops up on the TV when the camera detects something Where do I turn on TV notifications? I'd like my family to be able to watch too
Recording & storage Where are the videos saved? How long is each saved video? Only two or three clips get saved each minute Where do I put a memory card or USB? I want to save a clip to my phone
Sound & talking I can't hear any sound I turned the volume up in the app, but nothing changed My voice echoes / I hear a high-pitched squeal Can I talk and listen at the same time, like on a phone call? Only my saved videos have no sound
Picture & camera movement My video is upside down / left and right are flipped I can't see anything at night / the picture washes out white A box appears on screen, or the picture freezes for a moment Is there a setting to improve the picture quality? The camera turns to a corner by itself and the picture goes black The camera doesn't turn when I swipe on the screen Can I save the directions I look at most often? I turned detection off, but the camera keeps following movement
Reset & updates What's the difference between a restart and a factory reset? I want to do a factory reset Can I unplug it while it's updating? How long does an update take?